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Privacy & Cookies

Suite 2, Coopers House, Intake Lane, Ossett, WF5 0RG
Telephone: 01924 271693 Fax: 01924 666426


(version May 2018) 


We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.?

Key terms:

We, us, our 

Rowland Law Limited 

Our Data Protection Officer 

Jeremy Rowland 

Personal data 

Any information relating to an identified or identifiable individual 

Special category personal data 

Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership 

Genetic and biometric data 

Data concerning health, sex life or sexual orientation

Personal data we collect about you

The table below sets out the personal data we will or may collect in the course of advising and/or acting for you.


Personal data we will collect? 

Personal data we may collect depending on why you have instructed us 

Your name, address and telephone number 

Information to enable us to check and verify your identity, eg your date of birth or passport details 

Electronic contact details, eg your email address and mobile phone number 

Information relating to the matter in which you are seeking our advice or representation 

Information to enable us to undertake a credit or other financial checks on you 

Your financial details so far as relevant to your instructions, eg the source of your funds if you are instructing on a purchase transaction 


Your National Insurance and tax details 

Your bank and/or building society details 

Details of your professional online presence 

Details of your spouse/partner and dependants or other family members if relevant to your instructions 

Your employment status and details including salary and benefits, if relevant to your matter 

Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information if relevant to your matter 

Details of your pension arrangements if relevant to your matter 


Your racial or ethnic origin, gender and sexual orientation, religious or similar beliefs if relevant to your matter 

Your trade union membership if relevant to your matter 

Personal identifying information, such as your hair or eye colour or your parents’ names, eg if you instruct us to incorporate a company for you 

This personal data is required to enable us to provide our service to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you. 

How your personal data is collected

We collect most of this information from you direct. However, we may also collect information:?

  • from publicly accessible sources, eg Companies House or HM Land Registry; 

  • directly from a third party, eg: 

  • sanctions screening providers; 

  • credit reference agencies; 

  • client due diligence providers;

  • from a third party with your consent, eg:  

  • your bank or building society, another financial institution or advisor; 

  • consultants and other professionals we may engage in relation to your matter; 

  • your employer and/or trade union, professional body or pension administrators; 

  • your doctors, medical and occupational health professionals; 

  • via our website—we use cookies on our website (for more information on cookies, please see our cookies policy on our website) 

  • via our information technology (IT) systems, eg: 

  • document management system; 

  • reception logs; 

  • monitoring of our technical systems such computer networks and connections, communications systems, email and instant messaging systems; eg such as Skype or SMS 


How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason for doing so, eg:

  • to comply with our legal and regulatory obligations; 

  • for the performance of our contract with you or to take steps at your request before entering into a contract; 

  • for our legitimate interests or those of a third party; or 

  • where you have given consent. 

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal data for and our reasons for doing so:


What we use your personal data for 

Our reasons 

To provide legal services to you 

For the performance of our contract with you or to take steps at your request before entering into a contract 

Conducting checks to identify our clients and verify their identity 

Screening for financial and other sanctions or embargoes 

Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety regulation or rules issued by our professional regulator 

To comply with our legal and regulatory obligations 

Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies 

To comply with our legal and regulatory obligations 

Ensuring business policies are adhered to, eg policies covering security and internet use 

For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures  

Operational reasons, such as improving efficiency, training and quality control 

For our legitimate interests or those of a third party, ie to be as efficient as we can  

Ensuring the confidentiality of commercially sensitive information 

For our legitimate interests or those of a third party, ie to protect our intellectual property and other commercially valuable information 

To comply with our legal and regulatory obligations 

Statistical analysis to help us manage our practice, eg in relation to our financial performance, client base, work type or other efficiency measures 

For our legitimate interests or those of a third party, ie to be as efficient as we can 

Preventing unauthorised access and modifications to systems 

For our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for us and for you 

To comply with our legal and regulatory obligations 

Updating client records 

For the performance of our contract with you or to take steps at your request before entering into a contract 

To comply with our legal and regulatory obligations 

For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our clients about existing and new services 

Statutory returns 

To comply with our legal and regulatory obligations 

Ensuring safe working practices, staff administration and assessments 

To comply with our legal and regulatory obligations 

For our legitimate interests or those of a third party 

Marketing our services to: 

—existing and former clients? 

—third parties who have previously expressed an interest in our services 

—third parties with whom we have had no previous dealings. 

For our legitimate interests or those of a third party, ie to promote our business to existing and former clients 

Credit reference checks via external credit reference agencies 

For our legitimate interests or a those of a third party, ie for credit control and to ensure our clients are likely to be able to pay for our services 

External audits and quality checks, eg the audit of our accounts 

For our legitimate interests or a those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards 

To comply with our legal and regulatory obligations

The above table does not apply to special category personal data, which we will only process with your explicit consent.

Promotional communications

We may use your personal data to send you updates by email or post about legal developments that might be of interest to you and/or information about our services, including any new services that we may be offering.

We have a legitimate interest in processing your personal data for promotional purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes. 

You have the right to opt out of receiving promotional communications at any time by: 

  • contacting us by emailing Jeremy Rowland our Data Protection Officer 

  • using the ‘unsubscribe’ link in emails  

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business. 


Who we share your personal data with

We routinely share personal data with:

  • professional advisers who we instruct on your behalf or refer you to, eg barristers, medical professionals, accountants, tax advisors or other experts; 

  • other third parties where necessary to carry out your instructions, eg your mortgage provider or HM Land Registry in the case of a property transaction or Companies House; 

  • credit reference agencies; 

  • our insurers and brokers; 

  • external auditors, eg in relation to the audit of our accounts; 

  • our bank; 

  • external service suppliers, representatives and agents that we use to make our business more efficient, eg typing services, photocopying services, marketing agencies and document collation;  


We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers relating to ensure they can only use your personal data to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.?

We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.?

We will not share your personal data with any other third party. 


Where your personal data is held

Information may be held at our offices, third party agencies, service providers, representatives and agents as described above (see ‘Who we share your personal data with’).

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal data when this occurs, see below: ‘Transferring your personal data out of the EEA’. 


How long your personal data will be kept 


We will keep your personal data after we have finished advising or acting for you. We will do so for one of these reasons:

  • to respond to any questions, complaints or claims made by you or on your behalf; 

  • to show that we treated you fairly; 

  • to keep records required by law.

We will not retain your data for longer than necessary for the purposes set out in this policy. 

Different retention periods apply for different types of data. Further details on this are available in our client care letter/terms of business.

When it is no longer necessary to retain your personal data, we will delete or anonymise it. 


Transferring your personal data out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal data outside the European Economic Area (EEA), eg:

  • with your and our service providers located outside the EEA; 

  • if you are based outside the EEA; 

  • where there is an international dimension to the matter in which we are advising you. 


These transfers are subject to special rules under European and UK data protection law. 


Your rights

You have the following rights, which you can exercise free of charge:



The right to be provided with a copy of your personal data? 


The right to require us to correct any mistakes in your personal data 

To be forgotten 

The right to require us to delete your personal data—in certain situations 

Restriction of processing 

The right to require us to restrict processing of your personal data—in certain circumstances, eg if you contest the accuracy of the data 

Data portability 

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations 

To object 

The right to object: 

—at any time to your personal data being processed for direct marketing (including profiling); 

—in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests. 

Not to be subject to automated individual decision-making 

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you 


For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. 


If you would like to exercise any of those rights, please:

  • complete a data subject request form—available from our Data Protection Officer 

  • email, call or write to our Data Protection Officer—see below: ‘How to contact us’; and 

  • let us have enough information to identify you (eg your full name, address and client or matter reference number); 

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and 

  • let us know what right you want to exercise and the information to which your request relates. 


Keeping your personal data secure 


We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses. 


How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.?

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. 

The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113. 


Changes to this privacy policy

This privacy policy was published on 24 May 2018

We may change this privacy policy from time to time, when we do we will inform you via email and by notice on our website. 


How to contact us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you. 


Our contact details are shown below:


Our contact details 

Our Data Protection Officer's contact details 

Rowland Law Limited 

Suite 2 

Coopers House  

Intake Lane 

Ossett, West Yorkshire 

WF5 0RG 

Jeremy Rowland 

Tel: 012924 271683 


Do you need extra help?

If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above). 


Dated 24 May 2018